Using Your Behavioral and Mental Health Benefits

Members may access mental health services directly by calling Mental Health Network (MHNet) at 1-866-904-5234 (toll-free).

MHNet will manage and arrange all inpatient and outpatient mental health and substance abuse services to assure that you and/or your family members receive timely and appropriate care. You do not need to go through your Primary Care Physician. Additional services available through MHNet, Inc. includes:

• Crisis intervention

• Referrals to community resources and self-help groups

• Assistance in arranging an appointment

There are important things to remember and MHNet. You must call MHNet at 1-866-904-5234 to receive a referral for any inpatient or outpatient behavioral health services. MHNet is available 24 hours a day, 7 days a week to assist you. If you are currently receiving mental health or substance abuse care, please call MHNet as soon as possible. The staff will assist you in accessing an MHNet provider. Treatment must be coordinated through MHNet. Should you seek behavioral health services without contacting MHNet and without prior authorization, GlobalHealth will not cover those services. In an EMERGENCY SITUATION, prior authorization for treatment of a life-threatening emergency is not required. Call 911 if you need emergency treatment. Please have the provider of the emergency care contact MHNet as soon as reasonably possible.

Confidentiality

You can be assured that what you discuss with behavioral and mental health staff is kept strictly confidential. Information is provided only to the professionals delivering your treatment.